1. Overview
This website (www.oralpurecase.com) is operated by ELECTRIC TOOTHBRUSH HEADS PTY LTD (referred to herein as “the Company”, “we”, “us”, or “our”). We offer this website, including all information and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing items from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Use”, “Terms”). These Terms apply to all users of the site.
Company Details:
- Company Name: ELECTRIC TOOTHBRUSH HEADS PTY LTD
- Registration Number: 647 993 655- 57 647 993 655
- Address: Santa Barbara Rd, Hope Island QLD 4212, Australia
- Email: toothbrush@oralpurecase.com
- Telephone: +61 755108566
2. Use Of The Website
By agreeing to these Terms, you represent that you are at least the age of majority in your country or province of residence. Our products are intended for personal use in domestic environments. You may not use our products for any unauthorised or illegal purpose.
3. Products And Descriptions
We specialise in personal care accessories and home organisation products, including toothbrushes, mouthwash cups, and bathroom storage solutions. We endeavour to display the colours and images of our products as accurately as possible.
We reserve the right to limit the sales of our products to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. Descriptions of products are subject to change at any time without notice, at our sole discretion.
4. Pricing And Payment
All prices are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part thereof) without notice. We shall not be liable to you or to any third-party for any modification, price change, or suspension of the Service.
5. Shipping And Delivery
Our logistics operations are focused on serving our customers in Europe.
- Dispatch: Orders are processed and dispatched from our Australian warehouse within 1 to 3 business days following order confirmation.
- Delivery Timeframes: We partner with priority international carriers (such as DHL, FedEx, and UPS). Estimated delivery times are typically 7 to 12 business days from the date of dispatch.
- Tracking: Automated tracking notifications will be sent to the email address provided at checkout during key stages, including dispatch, arrival at sorting facilities, and local delivery status.
- Delivery Enquiries: Should an order exceed the standard delivery window, we will initiate a formal investigation with the respective carrier. Based on the findings, we will facilitate a full refund or a replacement of the items as appropriate.
6. Risk And Ownership
In accordance with the European Union Consumer Rights Directive, the risk of loss or damage to the goods remains with the Company until you, or a third party indicated by you (other than the carrier), has acquired physical possession of the items. Ownership of the products will only pass to you when we receive full payment of all sums due in respect of the products, including delivery charges, or upon physical delivery, whichever is later.
7. Right Of Withdrawal (European Customers)
Customers residing within the European Union have the right to withdraw from their purchase within 14 days of receiving the goods without giving any reason.
- To exercise this right, you must inform us of your decision via email at toothbrush@oralpurecase.com.
- The items must be returned in their original condition and packaging.
8. Defects And Quality Assurance
If you receive an item that is damaged or does not match the description provided at the time of purchase:
- Please contact our customer service team via email with clear photographic evidence of the issue.
- Upon verification of the defect, we will process a refund or a replacement immediately.
- In cases of verified damage or manufacturing defects, customers are generally not required to return the damaged item.
9. Limitation Of Liability
The Company does not represent that the quality of any products, services, or information purchased or obtained by you will meet your personal expectations in every detail, though we strive for excellence. To the maximum extent permitted by law, ELECTRIC TOOTHBRUSH HEADS PTY LTD shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products.
Our total liability to you for any claim arising out of or in connection with the purchase of products shall be limited to the amount paid for the goods in question.
10. Intellectual Property
All content on this website, including but not limited to text, graphics, logos, and images, is the property of the Company or its content suppliers and is protected by international copyright laws. Any unauthorised use of the materials appearing on this site may violate copyright, trademark, and other applicable laws.
11. Governing Law
These Terms of Use and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Queensland, Australia, while respecting the mandatory consumer protection regulations of the European country in which the customer resides.
12. Contact Information
Questions about the Terms of Use should be sent to us at:
ELECTRIC TOOTHBRUSH HEADS PTY LTD
Email: toothbrush@oralpurecase.com
Address: Santa Barbara Rd, Hope Island QLD 4212, Australia