This Privacy Policy describes how ELECTRIC TOOTHBRUSH HEADS PTY LTD (the “Company”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from www.oralpurecase.com (the “Site”).

1. Data Controller

For the purposes of the General Data Protection Regulation (GDPR) and the Australian Privacy Act 1988, the data controller responsible for your personal information is:

ELECTRIC TOOTHBRUSH HEADS PTY LTD
Registration Number: 647 993 655 – 57 647 993 655
Address: Santa Barbara Rd, Hope Island QLD 4212, Australia
Email: toothbrush@oralpurecase.com
Phone: +61 755108566

2. Information Collection and Purpose

We collect information necessary to facilitate the commercial transaction and provide the requested items (bathroom accessories and related hardware). This includes:

  • Order Information: Name, billing address, shipping address, email address, and phone number. This is collected to fulfil contracts, process shipping, and communicate regarding order status.
  • Device Information: IP address, time zone, and browser version. This is collected to load the Site accurately and to perform internal analytics on Site usage.

3. Payment Processing

Payment transactions on our Site are processed through Stripe.

Stripe collects and processes your payment card data according to their own privacy policy. We do not store your full credit card details on our servers. Stripe is a third-party payment processor that adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council. By completing a transaction, you acknowledge that your information will be transferred to Stripe for processing in accordance with their terms.

4. Data Retention

We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

  • Financial and Transaction Records: In accordance with Australian and European commercial and taxation laws, transaction-related data is typically retained for a period of 7 years.
  • Communication Records: General enquiries not resulting in a transaction are retained for a period of 24 months before being deleted or anonymised.

Once the retention period expires, your data is permanently deleted from our systems or anonymised so that it can no longer be associated with you.

5. International Data Transfers

As the Company is located in Australia and serves customers in Europe, your personal information will be transferred outside of the European Economic Area (EEA) to Australia. We ensure that such transfers are governed by appropriate safeguards, such as Standard Contractual Clauses, to maintain a level of data integrity consistent with European regulations.

6. Your Rights

Under the GDPR and the Australian Privacy Act, you have specific rights regarding your data:

  • Access and Portability: The right to request copies of your personal data.
  • Correction: The right to request that we rectify information you believe is inaccurate.
  • Erasure: The right to request that we erase your personal data under certain conditions.
  • Restriction of Processing: The right to object to or restrict the processing of your data.

To exercise these rights, please contact our data controller at toothbrush@oralpurecase.com.

7. Data Integrity Measures

We implement commercially reasonable administrative and physical measures intended to assist in the protection of your personal information. While we follow industry-standard protocols for data management, please be aware that no method of transmission over the Internet or electronic storage is completely infallible. We strive to maintain the integrity of your data but cannot provide an absolute guarantee of total invulnerability.

8. Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties, except for trusted third parties who assist us in operating our website, conducting our business, or servicing you (such as logistics providers and Stripe), so long as those parties agree to keep this information confidential.

9. Cookies

The Site uses cookies to improve the browsing experience and provide core functional capabilities. You may choose to set your web browser to refuse cookies; however, note that some parts of the Site may not function as intended.

10. Contact Information

For more information about our privacy practices, or if you have questions or complaints, please contact us via the details provided in Section 1.