Thank you for choosing oralpurecase. We are committed to providing reliable delivery services for our bathroom accessories and oral care tools to our customers across Europe.

1. Shipping Destinations

Currently, oralpurecase exclusively serves customers located within Europe. We do not offer shipping to other regions at this time. All orders are dispatched from our central warehouse located in Queensland, Australia.

2. Order Processing Time

All orders are processed within 1 to 3 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification when your order has transitioned to the shipment stage.

3. Shipping Rates and Delivery Estimates

We partner with established global carriers, including DHL, FedEx, and UPS (Priority Services), to facilitate efficient transit.

  • Estimated Delivery Time: 7 to 12 business days.
  • Shipping Charges: Shipping charges for your order will be calculated and displayed at checkout.

Please note: While we aim to meet these estimates, delivery delays can occasionally occur due to external factors such as customs processing or logistical transit interruptions.

4. Shipment Confirmation and Order Tracking

Transparency is central to our service. You will receive automated email updates at the following key stages of the delivery process:

  • Order Dispatched: Once your package leaves our Australian warehouse.
  • Arrival at Sorting Hub: When the package reaches a major international transit point.
  • Local Delivery: When the package is out for delivery with the local courier in your country.

These emails will contain your unique tracking number, which remains active throughout the journey.

5. Customs, Duties, and Taxes

For our European customers, all prices displayed at checkout include applicable import VAT and customs duties. You will not be charged any additional fees upon delivery; oralpurecase handles all customs formalities.

6. Delivery Issues and Prolonged Delays

In the event that an order exceeds the standard estimated transit window, oralpurecase will initiate a formal investigation with the respective carrier.

  • Investigation Period: We ask for your patience while the carrier conducts their internal search.
  • Resolution: Based on the outcome of the carrier’s investigation, and where a package is confirmed as lost or significantly delayed beyond reasonable limits, we will arrange for a replacement or a full refund of the purchase price.

7. Dispatch Location

All products are housed and shipped from our verified facility: Santa Barbara Rd, Hope Island QLD 4212, Australia.

8. Contact Information

For any questions regarding your shipment or to report a delivery concern, please contact our support team:

  • Brand: oralpurecase
  • Company Name: ELECTRIC TOOTHBRUSH HEADS PTY LTD
  • Registration Number: 647 993 655 – 57 647 993 655
  • Email: toothbrush@oralpurecase.com
  • Phone: +61 755108566
  • Address: Santa Barbara Rd, Hope Island QLD 4212, Australia