1. General Information

  • Who is oralpurecase? oralpurecase is operated by ELECTRIC TOOTHBRUSH HEADS PTY LTD, a registered Australian company (Registration No. 647 993 655 – 57 647 993 655). We specialise in functional and stylish bathroom accessories, including toothbrushes, rinse cups, and storage solutions.Our products are designed for general home organization and personal hygiene use and are not intended as medical devices.
  • Where are you located? Our headquarters and warehouse are situated at Santa Barbara Rd, Hope Island QLD 4212, Australia.
  • How can I contact Customer Service? For any enquiries regarding your order or our products, please contact us via email at toothbrush@oralpurecase.com or by telephone at +61 755108566.

2. Payment & Security

  • Which payment methods do you accept? We accept major international payment cards, including Visa, Mastercard, and American Express.
  • Is my transaction handled professionally? All transactions are processed through encrypted industry-standard protocols to ensure the integrity of your payment data. We do not store full card details on our servers.

3. Shipping & Delivery

  • Which regions do you serve? Currently, oralpurecase exclusively serves customers located within the European region.
  • What is the dispatch timeline? Orders are processed and dispatched from our Australian warehouse within 1 to 3 business days following order confirmation.
  • How long will delivery take? We partner with reputable international carriers such as DHL, FedEx, and UPS (Priority Service). The estimated delivery window to Europe is typically 7 to 12 business days.
  • How can I track my parcel? Transparency is paramount to our service. Automated notifications will be sent to your registered email address at key milestones: upon dispatch, when the parcel reaches a sorting hub, and when it is out for local delivery.
  • What happens if my delivery is delayed? If your order exceeds the standard delivery timeframe, please contact our support team. We will initiate a formal investigation with the carrier and, depending on the outcome, offer a reshipment or a full refund.

4. Returns & Cancellations

  • What is the ‘Right of Withdrawal’? In accordance with European Consumer Protection laws, customers have the right to withdraw from their purchase within 14 days of receiving the goods without providing a specific reason.
  • How do I initiate a return? To exercise your right of withdrawal, the items must be in their original, unused condition and packaging. Please contact us at toothbrush@oralpurecase.com to receive instructions. Note that for hygiene-sensitive products like toothbrushes, items must remain factory-sealed to qualify for a change-of-mind return.

5. Damaged or Defective Items

  • What if my order arrives damaged? If you receive a product that is defective or was damaged during transit, please notify us via email within 14 days.
  • Do I need to send the damaged item back? To streamline the process for our European customers, we do not require the physical return of damaged goods. Simply provide clear photographic evidence of the issue via email. Upon verification, we will arrange for a replacement or a full refund at no additional cost to you.

6. Terms of Service

  • Order Accuracy: We strive to ensure all information on our website is current. If an error occurs regarding pricing or availability, we will contact you immediately before processing the order.
  • Import Duties: As goods are dispatched from Australia, please note that local VAT or customs administrative fees may apply upon entry into your country, depending on local regulations.