This Payment Security policy outlines the protocols and standards implemented by ELECTRIC TOOTHBRUSH HEADS PTY LTD to maintain a secure transaction environment for our customers. We are committed to protecting your personal and financial information in accordance with the legal requirements of Australia and the European Union.

1. Transaction Processing

All transactions on www.oralpurecase.com are processed via Stripe, a global leader in payment infrastructure.

  • Payment Methods: We accept major credit and debit cards, including Visa, Mastercard, and American Express.
  • Billing Information: When you make a purchase, the transaction will appear on your statement under the billing descriptor: ELECTRIC TOOTHBRUSH HEADS PTY LTD.
  • Seamless Checkout: Customers are not required to hold or create a Stripe account to complete a purchase. Payment is handled directly through our integrated checkout system.

2. Security Standards and Monitoring

To ensure high standards of transaction integrity, the following measures are in place:

  • Encryption: All payment data is handled through industry-standard encryption protocols. Your full card details are never stored on our servers.
  • Risk Assessment: Our payment processor, Stripe, conducts regular security assessments and monitors all transactions for anomalies or irregular patterns. This proactive monitoring helps mitigate unauthorized activity.
  • Legal Compliance: Our practices align with the Australian Privacy Act 1988 and the General Data Protection Regulation (GDPR) regarding the handling and processing of financial data within the European region.

3. Data Privacy and Cookies

We respect your digital privacy and provide transparency regarding data collection:

  • Cookie Consent: Our website employs a cookie management system. Non-essential cookies are only activated once you have provided explicit consent by clicking “Accept” on our cookie banner.
  • Privacy Policy: For comprehensive information on how we manage, store, and protect your data, please refer to our dedicated Privacy Policy page.

4. Order Fulfilment

Once a payment is successfully processed and confirmed by Stripe, the order moves to the fulfilment stage. Please refer to our Shipping Policy for specific timelines regarding the dispatch and delivery of your items to your European destination.

5. Customer Assistance

We strive to provide efficient support for all payment-related enquiries. If you have any questions regarding a transaction or the security of our platform, please contact our team:

  • Email: toothbrush@oralpurecase.com
  • Response Time: We aim to respond to all enquiries within 24 hours.

Corporate Identity:
ELECTRIC TOOTHBRUSH HEADS PTY LTD
Registration No.: 647 993 655 – 57 647 993 655
Address: Santa Barbara Rd, Hope Island QLD 4212, Australia
Telephone: +61 755108566